Jobs
Britain Yearly Meeting employs staff to carry out the centrally managed work of Quakers in Britain. We aim to be an ethical employer, with a 1:4 ratio between our highest and our lowest paid staff. Britain Yearly Meeting is a Living Wage employer.
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Bookshop Supervisor
- Hours
- 35 hours per week
- Salary
- £37,323 per annum inc. London Weighting
- Contract
- Permanent, full time
- Location
- Friends House, 173 Euston Road, London NW1 2BJ
- Closing date:
- 9am, Monday 6 April 2026
- Interview
- w/c 13 April 2026
Job Description Application FormWe're looking for a hands-on Bookshop Supervisor to support the daily running of our Bookshop at Friends House. You'll help deliver excellent customer service, keep presentation and displays to a high standard, and coordinate our volunteer team so the shop feels welcoming, calm and professional.
What you'll do
- Support day-to-day shop operations, including service standards, displays and visual merchandising
- Support stock processes with the Retail Buyer (receiving deliveries, labelling, replenishment and keeping the stockroom organised)
- Use EPOS/till confidently, including accurate transactions, cash handling and end-of-day reconciliation
- Recruit, coordinate and support Bookshop volunteers (basic training, shift cover and ongoing support)
- Maintain a safe, clean and organised shop environment in line with Health & Safety and fire procedures
- Work closely with the FOH Manager and Retail Buyer, and liaise with Café/Reception/Events to support a consistent visitor experience
What we're looking for
- Substantial experience in a retail environment
- Strong customer service and communication skills
- Confidence with EPOS systems and stock control processes
- A good eye for presentation and attention to detail
- Comfortable supporting and coordinating volunteers
- Sympathetic to Quaker values and ethos (you do not need to be a Quaker)
Hours: Typically, Monday–Friday, with some early mornings/evenings/weekends depending on business needs.
For more about Friends House go to https://www.friendshouse.co.uk/
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
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Retail Buyer
- Hours
- 20 hours per week
- Salary
- £24,756 (£43,342 pro rata) inc. London Weighting
- Contract
- Permanent, part time
- Location
- Friends House, 173 Euston Road, London NW1 2BJ
- Closing date:
- 9am, Monday 6 April 2026
- Interview
- w/c 13 April 2026
Application FormWe're looking for a Retail Buyer to plan, select and manage stock purchasing for our Bookshop. This role is responsible for building a values-led retail offer that meets customer needs, reflects Quaker ethos, and supports sales and profitability. You'll work closely with the Bookshop Supervisor and wider Front of House team and you will be helping to create consistency across the brand while reflecting local needs at Friends House and Swarthmoor Hall (our Quaker heritage and visitor site in Cumbria).
What you'll do
- Select, purchase and replenish stock in line with agreed budgets and ethical sourcing principles
- Monitor sales performance and trends to inform buying decisions and improve profitability
- Build and manage supplier relationships, negotiate pricing/terms, and manage orders, deliveries and returns
- Oversee stock control processes, including accurate record keeping, labelling and reconciliation with EPOS and finance systems
- Work with the Bookshop Supervisor to plan displays, promotions and seasonal campaigns
- Liaise with Finance on purchase orders, invoices and budget reporting
- Support events such as book signings, product launches and publishing partnerships, working with relevant teams
- Contribute to a sustainable, values-led retail strategy alongside the Head of Operations
What we're looking for
- Experience in retail buying, merchandising and stock management
- Strong commercial awareness (margins, pricing and sales performance)
- Excellent organisation and accuracy (orders, suppliers, invoices and stock records)
- Good IT skills, including EPOS and Excel/stock systems
- Confidence managing supplier relationships and negotiating terms
- Understanding of ethical and sustainable sourcing
- Able to work independently and collaboratively across teams
- Sympathetic to Quaker values and ethos (you don't need to be a Quaker)
Hours: Typically, Monday–Friday, with some early mornings/evenings/weekends depending on business needs.
For more about Friends House go to https://www.friendshouse.co.uk/
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
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Kitchen Porter (full time and part time)
- Hours
- Full time- 35 hours per week / Part-time- 20 hours per week
- Salary
- Full-time- £30,406.00 / Part-time- £17,374.86 per annum inc. London Weighting
- Contract
- Permanent, full time/part time
- Location
- Friends House, 173 Euston Road, London NW1 2BJ
- Closing date:
- 9am, Monday 6 April 2026
- Interview
- w/c 13 April 2026
Job Description Application FormWe're looking for a hardworking Kitchen Porter to support our kitchen and catering operation at Friends House. You'll play a key part in keeping the kitchen clean, safe and well organised, supporting the team during busy service periods, and making sure equipment and crockery are ready when needed. This is a physical, hands-on role for someone who takes pride in high standards and works well in a team.
What you'll do
Wash and clean crockery, cutlery, equipment and kitchen areas to a high hygiene standard
Keep pot wash and back-of-house areas organised, clean and safe during service
Follow safe working practices, including COSHH guidance and manual handling
Support with deliveries, stock storage and waste/recycling as needed
Report faults, breakages or safety concerns promptly to the kitchen/BOH lead
Work flexibly across shifts, supporting the wider team when needed
What we're looking for
Reliable and hardworking with a positive, team-focused attitude
Good awareness of cleanliness and hygiene standards (training provided if needed)
Able to work safely and follow instructions, including chemical safety
Comfortable with physical work and being on your feet for most of the shift
Punctual, flexible and able to work a rota (including early starts/late finishes and weekends)
Closing date 9am, Monday 6 April Interviews: w/c.13 April
For more about Friends House go to https://www.friendshouse.co.uk/
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Estates & Facilities Manager
- Hours
- 35 hours per week
- Salary
- £51,075 - £57,653 per annum inc. London Weighting
- Contract
- Permanent, full time
- Location
- Friends House, NW1 2BJ
- Closing date:
- 8am, Wednesday 1 April 2026
- Interview
- 14 April 2026
Application Pack Application FormQuakers in Britain are seeking a proactive and experienced Estates & Facilities
Manager to lead our multi-site facilities operations. You will be responsible for
ensuring our buildings are safe, compliant, well-maintained, sustainable, and
welcoming, while providing leadership to cleaning, security, and facilities teams.
This role involves managing statutory compliance, maintenance, budgets,
contractors, and projects, and supporting long-term estate planning. You will also
play a key part in sustainability initiatives and delivering excellent customer service
to staff, tenants, and visitors.
Key Responsibilities
- Lead and manage estates and facilities services across multiple BYM sites.
- Ensure statutory compliance, health & safety, and fire safety.
- Plan and manage maintenance schedules and refurbishment projects.
- Lead and supervise cleaning, security, and facilities teams.
- Manage budgets, procurement, and contracts efficiently.
- Support environmental sustainability and energy efficiency initiatives.
- Maintain strong communication with stakeholders and building users.
About You
- Proven experience managing estates or facilities operations, ideally across multiple sites.
- Strong leadership, communication, and stakeholder management skills.
- Knowledge of health & safety, fire regulations, and compliance standards.
- Experience in budgeting, procurement, and project management.
- Committed to Quaker values, equality, diversity, and inclusion.
Working Conditions
- Predominantly on-site at Friends House, with occasional travel to other sites.
- Participation in duty manager rotas including early mornings, evenings, weekends, and bank holidays.
- Some on-call responsibility for emergency response and building access.
For details of how to apply, go to www.quaker.org.uk/jobs.
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
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Marketing Manager
- Hours
- 35 hours per week
- Salary
- £51,075 per annum inc. London weighting
- Contract
- Full time, permanent
- Location
- Friends House, London NW1 2BJ
- Closing date:
- 9am, 14 April 2026
- Interview
- Interview- 20 April (in person, Friends House) / Presentation- 23 April (in person, Friends House)
Job Description Application FormWe're looking for an experienced Marketing Manager to lead marketing and communications across Quiet Company and its brands, including Friends House conferencing, café and retail, and Swarthmoor Hall. You'll drive marketing activity that supports revenue growth, strengthens brand visibility and ensures communications reflect Quaker values and ethos.
You'll lead the development and delivery of strategic marketing campaigns across digital and offline channels, oversee digital marketing performance and work closely with colleagues across the organisation to support commercial success and organisational reputation.
What you'll do:
- Lead the development and delivery of marketing and communications strategies across Quiet Company brands
- Drive digital marketing activity including SEO, PPC, social media, email marketing and content strategy
- Oversee website development, UX optimisation, accessibility and conversion performance
- Monitor marketing and sales performance, taking action where results are not meeting expectations
- Manage marketing budgets and ensure activity delivers measurable return on investment
- Lead integrated marketing campaigns across digital and offline channels
- Manage brand consistency and ensure communications align with Quaker values
- Build PR and media relationships and support reputation management
- Line-manage and mentor a direct report while supporting colleagues across the organisation on marketing initiatives
- Monitor marketing performance and provide insights and reporting to senior leadership
What we're looking for
- Experience in marketing roles with responsibility for digital marketing and strategy
- Strong knowledge of SEO, PPC, analytics, marketing automation and content marketing
- Experience delivering campaigns that support revenue growth and lead generation
- Experience managing agencies, freelancers or internal teams
- Strong copywriting, communication and stakeholder management skills
- Leadership, project management and organisational skills
- Ability to analyse performance data and make informed marketing decisions
- Sympathetic to Quaker values and ethos (you do not need to be a Quaker)
Hours: Typically Monday–Friday, with occasional early mornings, evenings or weekends depending on business needs. Some travel between sites may be required.
For more about Friends House go to https://www.friendshouse.co.uk/
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
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Sales Manager
- Hours
- 35 hours per week
- Salary
- £51,075 per annum inc. London weighting
- Contract
- Full time, permanent
- Location
- Friends House, London NW1 2BJ
- Closing date:
- 9am, 10 April 2026
- Interview
- Interview- 13 April (in person, Friends House) / Meet the team- 22 April (in person, Friends House)
Job Description Application FormWe're looking for an experienced Sales Manager to lead the sales function for Friends House, driving revenue growth and maximising occupancy across its meeting and event spaces.
You'll manage the full client journey from enquiry to contract, build strong relationships with key clients and agents, and lead a team of Sales Executives to achieve ambitious revenue targets. You'll work closely with colleagues across the organisation to ensure excellent client experience and strong commercial performance, while ensuring all activity reflects Quaker values and ethos.
What you'll do:
- Lead the sales function to achieve and exceed revenue, conversion and occupancy targets
- Develop and deliver sales strategies in collaboration with the Head of Events
- Manage the full client journey from enquiry through to contract handover
- Account management of key clients, agents and partner organisations
- Line-manage and support a team of Sales Executives through coaching, KPIs and regular reviews
- Represent Friends House at networking events, trade shows and familiarisation visits
- Oversee use of the venue management system, ensuring accurate data and timely reporting
- Monitor and report on sales activity, conversion rates, revenue forecasts and other KPIs
- Ensure all bookings and client communications reflect Quaker values and comply with the Friends House lettings policy
- Work closely with planning, operations and marketing teams to ensure smooth event delivery and strong internal communication
- Support client feedback, issue resolution and continuous improvement in service quality
What we're looking for
- Experience in venue, hospitality or conference sales
- Experience leading or supervising a team
- Experience managing client accounts and developing business relationships
- Proven ability to meet or exceed revenue and sales targets
- Strong leadership and motivational skills
- Excellent communication and negotiation ability
- High attention to detail and organisational skill
- Confident use of CRM or event booking systems
- Ability to prioritise, multitask and work to deadlines
- Professional, proactive and adaptable attitude
- Sympathetic to Quaker values and ethos (you do not need to be a Quaker)
Hours: Typically Monday–Friday, with occasional early mornings, evenings or weekends depending on business needs. Some travel between sites may be required.
For more about Friends House go to https://www.friendshouse.co.uk/
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
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Event Executive x 2
- Hours
- 35 hours per week
- Salary
- £37,323 per annum inc. London weighting
- Contract
- Full time, permanent
- Location
- Friends House, London NW1 2BJ
- Closing date:
- 9am, 13 April 2026
- Interview
- 21 April 2026 (in person, Friends House)
Job Description Application FormWe're looking for two proactive Event Executives to help deliver exceptional conferences, meetings and events at Friends House. You'll play a key role in ensuring a seamless client experience from planning through to delivery, coordinating with internal teams and acting as the main point of contact for clients throughout the event process.
Working closely with the Events Manager and the wider Commercial Team, you'll ensure every event runs smoothly while supporting the venue's reputation for excellent service, hospitality and values-led operations.
What you'll do:
Act as the primary contact for clients once events are confirmed, ensuring all details are planned and delivered successfully
Coordinate with internal teams (Operations, Facilities, Catering and AV) to ensure client requirements are met
Prepare and maintain clear event documentation, including function sheets and setup details
Provide on-site client support during events to ensure excellent customer service
Work towards departmental financial targets and identify opportunities to up-sell services during planning
Gather post-event feedback to support service improvement and client satisfaction
Maintain accurate event data in venue booking systems and assist with reporting
Build strong relationships with repeat clients and identify opportunities for future business
Work collaboratively with colleagues across the Commercial Team to maintain high service standards
Support the wider team during quieter periods with other operational duties if required
What we're looking for:
Experience in event coordination, conferencing or hospitality environments
Experience working directly with clients and coordinating internal teams
Strong organisational and communication skills
Ability to manage multiple events simultaneously in a fast-paced environment
High attention to detail and proactive problem-solving ability
Confidence using Microsoft Office and venue booking systems
Awareness of hospitality service standards and event operations
Sympathetic to Quaker values and ethos (you do not need to be a Quaker)
Hours: Typically 5 days per week, including occasional early mornings, evenings or weekends depending on event schedules. Time off in lieu will be provided for agreed overtime.
For more about Friends House go to https://www.friendshouse.co.uk/
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
